{"id":1190,"date":"2025-10-03T23:08:57","date_gmt":"2025-10-03T17:38:57","guid":{"rendered":"https:\/\/luxorra.xyz\/?page_id=1190"},"modified":"2025-10-07T14:59:24","modified_gmt":"2025-10-07T09:29:24","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/luxorra.xyz\/index.php\/refund-return-policy\/","title":{"rendered":"Refund &amp; Return Policy"},"content":{"rendered":"<p><strong>Brand:<\/strong> Luxorra<br><strong>Company:<\/strong> COMPUTIVIT TECHNOLOGIES PRIVATE LIMITED<br><strong>Support:<\/strong> +91 70856 85208 | <a>computivittechnologies@gmail.com<\/a><\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h5 class=\"wp-block-heading\">General Principles<\/h5><p>Our refund and return policy is designed to ensure fair treatment for customers while safeguarding product quality. Returns are allowed only within specific windows and under strict conditions to avoid misuse.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h5 class=\"wp-block-heading\">Return Windows by Category<\/h5><ul class=\"wp-block-list\"><li><strong>Apparel, footwear, and accessories:<\/strong> Eligible for refund, replacement, or size exchange within <strong>10 days<\/strong>.<\/li>\n\n<li><strong>Home goods and soft furnishings:<\/strong> Eligible for refund or replacement within <strong>7\u201310 days<\/strong>.<\/li>\n\n<li><strong>Non-returnable products:<\/strong> Personal\/intimate wear, altered\/customized items, final sale\/clearance products, and consumables cannot be returned unless defective or damaged on arrival.<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h5 class=\"wp-block-heading\">Return Conditions<\/h5><ul class=\"wp-block-list\"><li>The product must be <strong>unused, unwashed, and unaltered<\/strong>.<\/li>\n\n<li>All <strong>original tags, packaging, brand labels, user manuals, and free accessories<\/strong> must be intact.<\/li>\n\n<li>For <strong>electronic items (if applicable):<\/strong> the device must be reset, with all locks (PIN, iCloud, etc.) disabled.<\/li>\n\n<li><strong>Transaction fee charges<\/strong> will not be refunded or reversed under any circumstances (refunds, reversals, chargebacks, or other reasons).<\/li>\n\n<li><strong>Transaction fees charged<\/strong> will be borne by the cardholder for any payment (if applicable).<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h5 class=\"wp-block-heading\">Initiating a Return<\/h5><ul class=\"wp-block-list\"><li>Email <strong><a>computivittechnologies@gmail.com<\/a><\/strong> within the eligible window.<\/li>\n\n<li>Provide your <strong>order ID<\/strong>, photos\/videos if the product is defective or damaged, and the reason for return.<\/li>\n\n<li><strong>Pick-up<\/strong> may be arranged where available. Otherwise, <strong>self-shipping<\/strong> with courier receipt may be requested.<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h5 class=\"wp-block-heading\">Refund &amp; Resolution Process<\/h5><ul class=\"wp-block-list\"><li>Products are inspected upon return to verify compliance with conditions.<\/li>\n\n<li>Refunds or replacements are processed within <strong>2\u20134 working days<\/strong> after quality check.<\/li>\n\n<li>Refunds usually reflect in your account within <strong>5\u20137 working days<\/strong> depending on your bank.<\/li>\n\n<li>If quality checks fail, the product may be returned back to you <strong>without refund<\/strong>.<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h5 class=\"wp-block-heading\">Open-Box Deliveries<\/h5><p>If you receive an <strong>open-box delivery<\/strong>, please check the product before signing.<\/p><ul class=\"wp-block-list\"><li>If found <strong>damaged, defective, or incorrect<\/strong>, refuse delivery.<\/li>\n\n<li>Once accepted, only <strong>manufacturing defects<\/strong> will be considered for return.<\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>Brand: LuxorraCompany: COMPUTIVIT TECHNOLOGIES PRIVATE LIMITEDSupport: +91 70856 85208 | computivittechnologies@gmail.com General Principles Our refund and return policy is designed to ensure fair treatment for customers<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1190","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/luxorra.xyz\/index.php\/wp-json\/wp\/v2\/pages\/1190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luxorra.xyz\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luxorra.xyz\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luxorra.xyz\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luxorra.xyz\/index.php\/wp-json\/wp\/v2\/comments?post=1190"}],"version-history":[{"count":2,"href":"https:\/\/luxorra.xyz\/index.php\/wp-json\/wp\/v2\/pages\/1190\/revisions"}],"predecessor-version":[{"id":1268,"href":"https:\/\/luxorra.xyz\/index.php\/wp-json\/wp\/v2\/pages\/1190\/revisions\/1268"}],"wp:attachment":[{"href":"https:\/\/luxorra.xyz\/index.php\/wp-json\/wp\/v2\/media?parent=1190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}